Design

Start the UX Design Process: Empathize, Define, and Ideate

Understanding users to frame the right problem, then generating solution ideas.

Issued by

Google · Coursera

Issued on

March 5, 2026

What the training covers

• Empathy: user needs and pain points
• Personas and user stories
• Problem statements
• Competitive analysis
• Ideation and design thinking

Course 2 of the Google UX Design Professional Certificate, taken on Coursera.